AI use and confidentiality

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You can use the quote form and the step-by-step enquiry guide. The form does not send your information or uploaded files to AI services. Viewing a page or submitting an enquiry does not start automated AI translation or content generation.

Start the discussion without uploading a file

Tell us the language pair, document type, approximate length, intended use and target date. Before sharing an unpublished invention, personal data or confidential business information, we can discuss a confidentiality agreement, who needs access and how files will be exchanged. Remove personal details that are unnecessary for the initial assessment from any samples.

Agree external tool use before work starts

If we propose an external AI or machine translation service, we discuss the tool, the content to be shared, access rights and the provider’s data terms before starting. The service determines how data is stored, deleted or used for model development. We therefore need to check these terms for the particular tool; we cannot make a general promise of zero retention, no training use or entirely local processing.

• We define which documents and sections fall within the scope.
• The quote describes the method, delivery format and checks appropriate to the confidentiality terms.
• If the working method needs to change, we discuss the revised arrangements with you.

You can request work without external AI

You can state this preference in the form or contact us before sending files. At the quotation stage, we explain whether we can meet it for your languages, documents and deadline, and how it affects the work and price. Selecting the preference records your request; it does not create a contract or authorise processing for other projects. Other software may still be used.

Define the checks and who is responsible

For a bilingual review, we compare the translation with the source, checking meaning, omissions, additions, terminology, numbers and document-specific details within the agreed scope. An answer from a second AI model is not independent human revision. If you need a separate reviser or subject specialist, the quote specifies their task and the files or review notes to be delivered. This additional review is not included automatically in every project.

Enquiry records and document content are handled separately

Enquiries are stored on the server. Uploaded files do not receive public download links; access to management records and file downloads requires authorisation. The email notification service receives only the enquiry reference, service type and an administration link that requires sign-in. Customer contact details, notes and files are not sent to that notification service. The privacy notice explains further processing details, including connection information handled by the notification service.

Retention and data requests

We keep enquiry records for as long as needed to assess your request, communicate with you and meet any applicable legal obligations. This page does not set a fixed retention period. See Privacy and Data Use for information about the data controller, hosting services, contact options and personal data processing. We can agree on project-specific confidentiality terms and tool preferences in writing before starting.